Return policy

Prinsha Suppliers - Product Return Policy

At Prinsha Suppliers, we stand behind the quality of our construction materials. If you receive defective or incorrect products, here's our straightforward return process:

Eligibility for Returns

✅ Defective/Damaged Items: Products damaged during shipping or with manufacturing defects
✅ Wrong Items Delivered: If you receive incorrect products
✅ Missing Parts: Incomplete orders

❌ Non-Returnable Items:

  • Custom-cut materials (rods, pipes, etc.)

  • Items clearly marked as "Non-Returnable"

  • Products damaged due to improper handling/storage

Return Process

1️⃣ Report Within 3 Days

2️⃣ Get Approval

  • Our team will verify within 24 hours

  • We'll provide return instructions

3️⃣ Return Shipment

  • Return to: Lubhu, Lalitpur

  • Customer pays return shipping unless our error

Resolution Options

🔧 Replacement: Priority solution for defective/wrong items
💵 Refund: Processed within 5 business days after return inspection
🚚 Store Credit: Option available for future purchases

Important Notes

  • Original packaging required for returns

  • Maximum 15 days from delivery to initiate returns

  • No returns accepted for quantity estimation errors

Contact Us
📞 9841994799
📧 prinshasuppliers2074@gmail.com
🏢 Lubhu, Lalitpur

Note: This policy applies only to products purchased directly from Prinsha Suppliers.

 

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