Refund policy

Refund & Return Policy for Prinsha Suppliers

At Prinsha Suppliers, we strive for complete customer satisfaction with our construction materials. If you're not satisfied with your purchase, please review our policy below:

1. Eligibility for Returns & Refunds

1.1 Timeframe

  • Return/refund requests must be made within 7 days of receiving your order.

1.2 Condition of Items

  • Items must be unused, in original packaging, and in the same condition as delivered.

  • No refunds for items damaged due to mishandling, improper use, or natural wear.

1.3 Non-Refundable Items

  • Custom-cut materials (e.g., tiles, pipes, rods).

  • Items marked as "Clearance Sale" or "Final Sale."

2. Return Process

Step 1: Contact Us

Step 2: Approval & Instructions

  • Our team will review your request within 2 business days.

  • If approved, we’ll provide a return address (Lubhu, Lalitpur).

Step 3: Shipping

  • Customer covers return shipping costs unless the return is due to our error (e.g., wrong/damaged item).

  • Use a trackable shipping method.

3. Refund Process

3.1 Refund Approval

  • Refunds are processed after we receive and inspect the returned item.

  • Approved refunds will be issued to your original payment method.

3.2 Refund Timeline

  • 5–10 business days after approval (varies by bank/payment provider).

4. Exchanges

  • Exchanges are offered only for defective or incorrect items.

  • Contact us within 7 days of delivery to request an exchange.

5. Late/Missing Refunds

  1. Check your bank/payment account.

  2. Contact your bank/credit card provider (processing delays may occur).

  3. If unresolved, email/call us for assistance.

6. Order Cancellations

  • Orders can be canceled before shipment. Contact us immediately.

  • No cancellations once shipped—follow the return process instead.

7. Contact Us

For refund/return assistance:
📧 prinshasuppliers2074@gmail.com
📞 9841994799
📍 Lubhu, Lalitpur

(Policy subject to updates; check periodically for changes.)

Key Notes for Prinsha Suppliers:

  • Simplified for direct supplier-customer transactions (no marketplace complexities).

  • Clear timelines (7-day return window, 5–10 day refund processing).

  • Focus on construction materials (non-refundable custom cuts/sale items).

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